Heating Grants Norwich: Warm Homes and BUS

Norwich City Council secured its own Warm Homes: Local Grant award of £5,504,964, rather than sharing a county pot. If you live in the city council area, that's the first scheme to check. If you live in Hellesdon, Sprowston, Thorpe St Andrew, Taverham, Drayton or Costessey, you're in Broadland or South Norfolk, which are covered by a separate Broadland-led award.

Norwich at a glance

How homes are heated: In the Norwich City Council area, 75.7% of households heat with mains gas only and 10.6% with electricity only. 2.4% (1,573 homes) use a communal or district heat network, against 0.9% across England. Oil-only heating is 0.2%, or 142 homes. Source
Who owns and rents: 30.3% of Norwich households rent from a social landlord, including 22.1% who rent straight from the council, and 26.9% rent privately. 42.1% own their home, against 61.3% in England. Source
Local grant: Norwich City Council was awarded £5,504,964 from the Warm Homes: Local Grant. It offers up to £30,000 of work to privately owned or privately rented homes rated EPC D to G, with applications taken through E.ON. Suburbs in Broadland and South Norfolk sit under a separate Broadland-led award. Source
Energy ratings: About 44% of homes with an EPC in Norwich are rated band D or below (median score 70, band C), against 47% across England. Based on certificates lodged in the 10 years to March 2025. Source

The council's local grant

It offers up to £30,000 of work: up to £15,000 for insulation and ventilation and up to £15,000 for low-carbon heating such as a heat pump. The home must be privately owned or privately rented and rated EPC D to G.

You must also meet one of three routes: a postcode on the council's eligible list, a means-tested benefit such as Universal Credit or Pension Credit, or a household income under £36,000 before tax. Applications go through E.ON.

Boiler Upgrade Scheme

Anyone in England can get £7,500 towards an air or ground source heat pump, with no income test. Homes heated by oil or LPG with no gas main get an extra £1,500 until March 2027. Your MCS installer claims it.

Council homes

If you rent from Norwich City Council, upgrades come through the Warm Homes: Social Housing Fund instead. If your home is selected, you may hear from E.ON or its installer, Advanced Eco.

ECO4

The energy company scheme ECO4 runs until 31 December 2026, but most suppliers have little funding left. Don't wait for it if another scheme fits.

Before you apply

Look up your EPC on the GOV.UK register and check your postcode against the council's eligible list. If you rent privately, talk to your landlord early, because they must agree to the work and may need to contribute to some measures.

Norwich homes and what they need

Interwar and postwar semis

Often rated D, so many qualify on the EPC test. Cavity wall and loft insulation are the usual first measures.

Victorian terraces inside the ring road

Solid walls often drag these to E or F. Internal wall insulation may be offered, with ventilation alongside it.

Bungalows on the city edge

Older owners on Pension Credit qualify on the benefit route. Bungalows also suit heat pumps, with space for the outdoor unit.

Areas covered

Engineers who cover Norwich work across areas including Eaton, Thorpe St Andrew, Hellesdon, Sprowston, Costessey, Mile Cross, Earlham, Lakenham, Taverham and Drayton.

View Norwich on Google Maps

Questions people in Norwich ask

Will anyone ask me for a fee?

No genuine scheme charges you to check eligibility. If a cold caller asks for money upfront for a free boiler, hang up and report it to Trading Standards.

My EPC has expired. What now?

Ask the scheme whether it can arrange one. Landlords must keep a valid EPC for the property.

Sources

Also nearby: Heating grants in Ipswich, Heating grants in Cambridge, Heating grants in Peterborough

All heating grants locations →