Heat Pump Installers Norwich: MCS Certified

Norwich has more money on the table for heat pumps than many cities. On top of the national £7,500 Boiler Upgrade Scheme grant, the city council holds over £5.5 million of Warm Homes: Local Grant funding, which can pay for low-carbon heating in eligible homes.

The harder question is whether your home suits one. Norwich's narrow terraces and blocks of flats make outdoor space and insulation the deciding factors.

Norwich at a glance

How homes are heated: In the Norwich City Council area, 75.7% of households heat with mains gas only and 10.6% with electricity only. 2.4% (1,573 homes) use a communal or district heat network, against 0.9% across England. Oil-only heating is 0.2%, or 142 homes. Source
Flats and terraces: 30.2% of Norwich households live in a purpose-built block of flats and 32.0% in a terraced house. Only 10.3% live in a detached house, against 22.9% across England. Source
Local grant: Norwich City Council was awarded £5,504,964 from the Warm Homes: Local Grant. It offers up to £30,000 of work to privately owned or privately rented homes rated EPC D to G, with applications taken through E.ON. Suburbs in Broadland and South Norfolk sit under a separate Broadland-led award. Source
Conservation areas: Norwich has 17 conservation areas, where extra controls apply to changes to the outside of a home, and the council puts the number of listed buildings in the city at around 1,500. Source
Energy ratings: About 44% of homes with an EPC in Norwich are rated band D or below (median score 70, band C), against 47% across England. Based on certificates lodged in the 10 years to March 2025. Source

Two grants, different rules

The Boiler Upgrade Scheme has no income test. Your MCS installer applies, and the grant comes off the price. Most Norwich homes are on mains gas, so they get the standard £7,500.

The council's Warm Homes: Local Grant is targeted. Your home must be privately owned or privately rented, rated EPC D to G, and you must meet an income route: a household income under £36,000, a means-tested benefit, or an eligible postcode. It can fund up to £30,000 of work, including heating, and applications go through E.ON.

Space and planning

An air source heat pump on a house is normally permitted development if it's no bigger than 1.5 cubic metres and sits at least a metre from the boundary. In a conservation area it can't face a road, and a listed building needs consent. With 17 conservation areas in the city, check before you sign.

Back yards in terraced streets are often tight. A unit can go on a wall bracket or a flat roof, but the installer must confirm the noise level at your neighbour's window meets the MCS limit.

Flats and heat networks

Flats are harder. 2.4% of Norwich households are already on a communal or district heat network, well above the England figure, and in those blocks individual heat pumps rarely make sense. If you own a flat with its own gas boiler, you need the freeholder's consent for anything fixed outside.

Norwich homes and what they need

Interwar and postwar semis

The easiest Norwich case. Side or rear gardens give room for the outdoor unit, and filled cavity walls keep the heat loss low enough for modest radiator upgrades.

Victorian terraces inside the ring road

Solid walls lose heat faster, so expect the survey to call for bigger radiators in some rooms. Loft and floor insulation first will shrink the heat pump you need.

Bungalows on the city edge

Bungalows have a lot of roof and floor for their size, so loft insulation counts. They usually have the garden space, and cylinders fit well in an old airing cupboard.

Areas covered

Engineers who cover Norwich work across areas including Eaton, Thorpe St Andrew, Hellesdon, Sprowston, Costessey, Mile Cross, Earlham, Lakenham, Taverham and Drayton.

View Norwich on Google Maps

Questions people in Norwich ask

Can I get both grants?

Ask the council's scheme first. Where the local grant pays for the heat pump, the two can't normally fund the same work. Our Boiler Upgrade Scheme guide explains the national rules.

How much do heat pumps cost to run?

It depends on your insulation, radiator sizes and tariff. Our heat pump cost guide works through typical figures.

Sources

Also nearby: Heat pump installation in Ipswich, Heat pump installation in Cambridge, Heat pump installation in Peterborough

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